Privacy policy

Last updated November 9, 2026

This policy covers plumbersadvise.com, Plumbers Advise's text messages, our phone line (voicemails are recorded and transcribed) and the contact form.

What we collect

• What you put in the request form: the problem, photos, your address or neighborhood, mobile number and email (optional).
• Payment details, handled by Stripe. We see that you paid, but never your full card number.
• Call recordings (video and audio) and when people joined the call.
• For plumbers: name, mobile number, island, Hawaii license number, a short bio and photo, the times they mark open and, if they choose, busy times from their calendar.
• What you send through the contact form: your name, email, optional phone number and request ID, the topic and your message. We use it only to answer you. We never text contact-form senders or add them to any list, and we keep messages for up to 2 years unless you ask us to delete them sooner.
• Texting consent records: when you agreed to get texts, the wording you agreed to, and any STOP or START replies.

How we use it

Only to run your call: to match you with a plumber, text you about your call, handle payments and refunds, check quality and settle disputes. Your problem description, photos and address or neighborhood are shared with the plumbers we offer your call to. Once a plumber accepts your call, we show you their first name, photo and bio.

Text messages

We use your mobile number only to text you about your request (or, for plumbers, about calls). We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Reply STOP to any text to opt out, and HELP for help. See the texting terms in our Terms.

Who else handles your data

Stripe (payments), Twilio (texts and calls to our phone line), Daily (video calls and recordings) and Cloudflare (hosting, storage and email) process data for us under their own privacy terms.

How long we keep it

Call recordings: up to 90 days, unless needed for a dispute. Contact-form messages: up to 2 years. Requests and payment records: as long as tax law requires.

Your choices

Email us or use our contact form to see or delete your information. Some records (like payments) we have to keep for taxes.

Contact

Email hello@plumbersadvise.com or use our contact form. Plumbers Advise is based in Honolulu, Hawaii.