Terms of service

Last updated November 9, 2026

What Plumbers Advise is

Plumbers Advise is a Honolulu, Hawaii business that connects you with experienced local plumbers. For $39, you get a video call of up to 15 minutes with a licensed Hawaii plumber. You can book a time, or pick ASAP: we offer your call to plumbers who are free now, or else to the earliest open time, and text you the time once a plumber accepts. The plumber gives advice based on what they can see on the call and their years of experience serving your neighbors. It is not an inspection, a quote or a guarantee.

Safety

Plumbers never advise on gas lines or electrical work. If you smell gas, leave and call 911. If water is flooding, shut off the main valve first. If you don't know how to shut off the water to your home, immediately call the Honolulu Board of Water Supply's 24-hour line at (808) 748-5000, option 1, for an emergency water shut-off.

Payment and refunds

A 15-minute advisory call costs $39, paid through Stripe before your call. If a plumber doesn't join within 10 minutes of your call time, you'll be offered a free reschedule or a one-click full refund. If we can't find a plumber for you, you're refunded automatically. Refunds can take 5 to 10 days to show up with your bank.

Visits

Plumbers Advise is not a plumbing service company. We connect experienced plumbers with people who need advice. If you need a visit, you arrange it directly with the plumber at their normal rates. The plumber may choose to take the cost of the advisory call off the visit.

Recording

Calls are recorded (video and audio) so we can check quality and settle disputes. By requesting a call, you agree to this and confirm that anyone else on the call or in view agrees too. We keep recordings for up to 90 days, unless we need them for a dispute, and then delete them.

Text messages (SMS)

Program: Plumbers Advise sends automated text messages only about your request. We never send marketing texts.

Customers: When you request a call and check the SMS box on the form, you agree to receive texts from Plumbers Advise regarding only that request: payment confirmation, your plumber's confirmation and call link, one reminder 30 minutes before a scheduled call, and one follow-up text after the call asking for a review. Message frequency varies, usually 2 to 5 texts per call.

Plumbers: Plumbers who join Plumbers Advise agree to receive a welcome link, new call offers to accept or decline, confirmations, and reminders. Message frequency varies with call volume.

Message and data rates may apply. Reply STOP to any text to stop all texts, and HELP for help. After STOP, you get one text confirming you're opted out, and nothing else unless you reply START. Carriers are not liable for delayed or undelivered messages.

For help, email hello@plumbersadvise.com or reply HELP. How we handle your number and opt-in is explained in our Privacy Policy.

Liability

Advice over video has limits, and you decide what to do with it. To the extent the law allows, Plumbers Advise's liability for any call is limited to the $39 you paid for it.

Contact

Email hello@plumbersadvise.com, use our contact form, or reply to any Plumbers Advise text.